Delivery & Returns
How it works.
- DELIVERY
- UK Front Door Delivery FREE: UK MAINLAND ONLY 2-5 working days
- We will schedule your delivery and advise you of a delivery date. You will also receive the tracking information so that you can monitor progress.
- European delivery 3-7 working days
- We will schedule your delivery and advise you of a delivery date. Knots Rugs will not be responsible for any shipping, taxes or duty charges incurred. We will do our best to give you advice and guidance on any such additional charges.
- Rest of the World delivery 5 -14 working days (Depending on local custom terms)
- We will schedule your delivery and advise you of a delivery date. Knots Rugs will not be responsible for any shipping, taxes or duty charges incurred. We will do our best to give you advice and guidance on any such additional charges. We deliver to most international destinations.
- RETURNS
- We are sure that you will be delighted with our product, however, should you wish to return it you must do so within 14 days of the delivery date. We will refund you in full to the origin payment method used for purchase this must be done for security reasons. Item must be returned in perfect condition and in its original packaging, otherwise no refund will be issued. All return costs will be borne by the buyer. Any returns outside of the UK will be at the buyers cost and risk and must be marked as returned item to avoid charges and delays.
- Discounted items, custom and bespoke orders and pre-order sales cannot be refunded.
- To return any item please contact us at studio@knotsrugs.co.uk.